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Media Release issued: 18 November 2021

Financial services institutions are ideally positioned to provide valuable support to the UN’s Sustainable Development Goals (SDGs) through improved use of technology, according to digital advice technology specialist Ignition.

In a recent insights paper entitled “Digital advice and social responsibility”, Craig Keary, CEO – Asia Pacific at Ignition, outlines how more accessible financial advice can help to reduce poverty, improve wellbeing, contribute towards a sustainable economy, and decrease financial inequality.

Mr Keary says that there has been a merging of society’s values and its expectations of businesses, not least financial services businesses, following the outbreak of the COVID-19 pandemic.

“Consumers are increasingly pressuring shareholders and boards to improve their social responsibility. Organisations now have to prove they are thinking deeply and demonstrate they are acting on these issues.  It’s a trend which was underway before the pandemic but which has significantly accelerated as a result of the outbreak.

“We have reached a moment in history where we should all be operating at a level where we collaborate to solve big sustainable goals and leverage technology to help us do it.

“One result of the acceleration in technology and digitisation which has not yet been fully explored is how it can help drive social responsibility initiatives such as those outlined by the UN’s Sustainable Development Goals.  The paper is intended to help financial services organisations identify those areas where they can make a difference, and the steps they can take.”

Mr Keary says there are four main SDGs where the financial services industry can play a key role:

  • End poverty in all its forms, everywhere
  • Ensure health lives and promote wellbeing for all at all ages
  • Promote inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Reduce inequality within and among countries

“Ending poverty is a really good example of where the financial service industry is perfectly positioned to make a big difference,” Mr Keary says.

“Studies suggest that the COVID-19 pandemic is set to increase the number of poor by between 119 and 124 million people, and one particular group at risk is women retiring in poverty.  This is a global trend and one we are certainly seeing in Australia.  Women here retire with 44 percent less retirement savings than men, and 39 percent of single women retire into poverty.

“Women are also more likely to work in part-time and casual roles and in industries more greatly affected by lockdowns. They also carry a disproportionate share of unpaid care-related work, making it harder to access employment.

“Financial advice has a vital role to play in helping people make sound financial decisions. Raising financial literacy levels can help individuals create more prosperous futures, and institutions can help by using technology, such as digital advice, AI or open banking, to provide greater access to proactive financial education, calculators and financial health-check tools. 

“Better use of technology can more easily and cost-effectively provide those at risk with the information, context, or understanding to develop a basic financial strategy that can improve their financial position and reduce overall poverty levels.

“These tools are essential to help people achieve a more stable and secure financial future,” he says.